Privacy Policy for Rapid Host BD

Effective Date: August 1, 2025

Rapid Host BD (“we,” “us,” “our”) is committed to safeguarding your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website and services from Bangladesh and beyond. We comply with relevant Bangladeshi regulations and respect international standards like GDPR where relevant.

1. Information We Collect

Personal Identification Information

  • Full name, email, phone number, billing address, National ID (if necessary)

Account Information

  • Username, password, hosting plan details, usage logs, API keys

Payment Information

  • Payment processed via secure gateways (e.g. bKash, Nagad, SSLCommerz). We do not store full card or wallet credentials

Technical Data & Usage Logs

  • IP address, browser type, device, access timestamps (used for site analytics, security, and performance)

Cookies & Tracking

  • Session and performance cookies to facilitate website functionality and user analytics. None of this is linked directly to personally identifiable information unless otherwise disclosed.

2. How We Use Your Information

We use collected information to:

  • Register, manage, and provide our hosting, email, domain, and SSL services
  • Send system updates, invoices, account notifications
  • Communicate promotions (newsletters, special offers), if consented
  • Deliver technical and customer support
  • Improve our platform and service quality
  • Detect and prevent abuse, fraud, or unauthorized access
  • Comply with legal and regulatory obligations in Bangladesh

3. Disclosure of Information

We do not sell, rent, or lease your personal data to third parties except:

  • With domain registrars (e.g. ResellerClub, Enom, Namecheap) as required for domain registration (via secure SSL transmission)
  • With trusted third-party service providers (payment processors, support tools), strictly under confidentiality agreements
  • When legally required, e.g. compliance with court orders, law enforcement needs, or prevention of fraud and cybercrime
  • In aggregated or anonymized form for analytics or strategic purposes (never identifying individuals)

4. Data Retention

We retain your data only as long as necessary to:

  • Provide our services
  • Fulfill contractual obligations
  • Comply with legal and regulatory duties
  • Handle support, billing, or dispute resolution

Upon request, you may update or request deletion of personal information. For domain Whois data you may need to contact registrars directly.

5. Your Rights

You have the right to:

  • Access, correct, or delete personal data we hold
  • Withdraw consent to marketing communications at any time
  • Object to processing in certain circumstances
  • Request data portability where applicable

To exercise these rights, contact us at connect@rapidhostbd.com

6. Cookies and Tracking Technologies

We use cookies in three categories:

  • Essential cookies – needed for site functionality and secure login
  • Performance cookies – track usage trends to enhance experience
  • Functional cookies – remember preferences and user settings

You can disable cookies in your browser settings, but please note this may limit certain site functionality.

7. Security of Your Information

We employ industry-standard security measures:

  • SSL encryption for all sensitive data transmission
  • Firewalls, malware protection, and role-based access control
  • Regular server and software updates
  • Access restrictions on admin systems and secure storage practices

8. Children’s Privacy

We do not knowingly collect personal data from children under 13. If identified, we will promptly delete such data upon notification.

9. Updates to This Policy

We may change this Privacy Policy from time to time. Any updates will be posted here with a new Effective Date, and where significant, we will notify you directly. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this policy, please reach out:

Rapid Host BD
📧 connect@rapidhostbd.com
📍 Dhaka, Bangladesh